Yong-Bin Kang

Yong-Bin Kang

Senior data science research fellow for Centre of Excellence for Automated Decision Making and Society (ADM+S), Swinburne University of Technology

Help-Desk Agent Recommendation System Based on Three-Layered User Profile (2008)

Published in European Conference on Artificial Intelligence (ECAI) 2008 Workshop on Recommender Systems, 2008

Recommended citation: Yong-Bin Kang, Arkady Zaslavsky, and Shonali Krishnaswamy, Help-desk Agent Recommendation System Based on Three-layered User Profile,Ê European Conference on Artificial Intelligence (ECAI) 2008 Workshop on Recommender Systems, 21-22 July, 2008 /files/research/ecai_2008.pdf