Yong-Bin Kang

Yong-Bin Kang

Senior data science research fellow for Centre of Excellence for Automated Decision Making and Society (ADM+S), Swinburne University of Technology

A Knowledge-rich Similarity Measure for Improving IT Incident Resolution Process (2010)

Published in Proceedings of the 2010 ACM Symposium on Applied Computing, 2010

Recommended citation: Yong-Bin Kang, Arkady Zaslavsky, Shonali Krishnaswamy, and Claudio Bartolini, A knowledge-rich similarity measure for improving IT incident resolution process, Proceedings of the 2010 ACM Symposium on Applied Computing, pp. 1781-1788 (Acceptance Rate: 22%) /files/research/ACM_2010.pdf

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